Privacy Policy

1. Introduction

This Privacy Policy explains how Jestry ("Jestry", "we", "us", or "our") collects, uses, and protects information in connection with our services, including our website, applications, and integrations with third-party platforms such as Shopify (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Account and contact information: such as your name, email address, business name, and billing details when you install or use our apps or otherwise communicate with us.
• Store and usage information: such as store URLs, settings, configuration data, and how you interact with our Services.
• Technical information: such as IP address, browser type, device identifiers, and similar technical data, collected through cookies or similar technologies.

3. Virtual Try-On and Customer Images

Some of our Services may include virtual try-on functionality that allows shoppers to view how products may look on them. This feature can involve processing images provided by shoppers or merchants.

Jestry does not permanently store customer pictures used for virtual try-ons.

Images used for virtual try-on are processed only for the purpose of generating the try-on experience. They are either processed transiently or retained only for the minimal time necessary to provide the feature, after which they are deleted or irreversibly anonymized. We do not build profiles of end customers based on these images, nor do we sell or share these images with third parties for their own marketing purposes.

4. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain our Services;
• Customize and improve the performance and quality of our Services;
• Communicate with you about your account, updates, and support inquiries;
• Analyze usage to improve and develop new features;
• Prevent fraud, abuse, and security incidents; and
• Comply with legal obligations.

5. Sharing of Information

We may share information in the following limited circumstances:

• Service providers: with trusted third parties who perform services on our behalf (such as hosting, analytics, or payment processing) under appropriate contractual safeguards.
• Platform partners: with e-commerce platforms (such as Shopify) to the extent necessary to operate integrations and comply with their requirements.
• Legal and compliance: where required by law, regulation, legal process, or to protect our rights, property, or safety, or that of our users or others.
• Business transfers: in connection with any merger, financing, acquisition, or dissolution involving Jestry, subject to appropriate confidentiality protections.

We do not sell your personal information or customer images to third parties.

6. International Data Transfers

Your information may be processed and stored in countries other than the country in which you are located. Where required, we implement appropriate safeguards to protect personal data transferred across borders.

7. Data Retention

We retain information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. As noted above, customer images used for virtual try-ons are not stored permanently and are only retained for the minimal time needed to provide the feature.

8. Your Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal data, which can include:

• Accessing, correcting, or deleting your personal information;
• Objecting to or restricting certain processing;
• Data portability; and
• Withdrawing consent where we rely on consent.

Merchants using our Services may also be responsible for responding to their customers' privacy requests. If you are an end customer of a merchant, you should contact the merchant directly for requests relating to your shopping activity.

9. Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the latest revision at the top of this page and, where appropriate, provide additional notice.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

JestryEmail: support@jestry.ai